Support
Help, in the open.
Report a bug, ask for a feature, or write to us privately. The issue tracker is public on GitHub, so you can see what has been reported, follow a fix, and add your voice to what comes next.
Ways to reach us
Report a bug
Something wrong, a number that looks off, a combination that will not solve, a crash? Tell us what happened, what you expected, and how to see it again.
Open a bug reportRequest a feature
A load generator, a design code, a member type, a step it could save you. Name the reference or the worked example, if there is one.
Suggest a featureWrite privately
Confidential project data, engineering questions, licensing or your account: email us rather than posting in public.
admin@ramisoftsolutions.comA good report
What helps us fix it quickly.
An issue that can be reproduced is an issue that gets fixed. A few minutes here saves days of back and forth.
Issues are public
Everything posted on GitHub can be read by anyone. Never attach a client's model as it is: rename the project, the client and the site first, or send it to us by email instead.
- Search the open issuesIt may already be reported. A thumbs-up on an existing issue tells us it matters to you too.
- Copy your version detailsIn the program, Help > About > Copy details, and paste them into the issue.
- Say what you did and what you sawThe steps, what you expected, and what happened instead. The Validation pane's message, the command line's last lines and a screenshot help.
- Attach the model if you canA
.strxfile that shows the problem is the fastest route to a fix, once nothing confidential is left in it.
In the program
Answers that are already on your computer.
The user's manual
Help > User's Manual opens it beside your work: every assumption, method and equation, every check the model makes of itself, and the limits of version 1.
The Validation pane
Every finding about the model, coded and in plain words, with the joint or member it names a click away. Most surprises in a run are explained here first.
About
Help > About names the version, how the program was installed and what it runs on, with links to the privacy policy and terms.
Found a security problem?
Please do not open a public issue. Write to admin@ramisoftsolutions.com with what you found and how to reproduce it.